Refund Policy

BLIXTAR TECH S.R.L. operates Partwright, a subscription service for machine and job shops. This policy covers refunds of subscription payments for the Service.

30-day money-back period

If you are not happy with Partwright, email [email protected] within 30 days of the date of purchase and we will refund that payment in full. You do not have to give a reason, and you do not have to have stopped using the Service first. This applies to your first subscription payment and to each renewal payment, counted from the date that payment was taken.

In full means in full. We do not ask you to justify the request, and we do not reduce the refund to account for how much of the month you used.

How to request a refund

Email [email protected] from the address on the account, or tell us which account it is, and include the date of the payment (your Paddle receipt shows it). That is the whole process — there is no form to fill in. We reply to every request, and we will tell you the moment the refund has been submitted.

How the money comes back

Paddle is our merchant of record: they take the payment, and they issue the refund. Approved refunds go back to the original payment method through Paddle, and typically land within five to ten business days — the exact timing is down to your bank or card issuer, not to us or to Paddle.

After the 30 days

Payments older than 30 days are not refunded as a matter of course. You can cancel at any time from Settings → Billing: cancelling stops all future charges, your access continues to the end of the period you have already paid for, and your account then goes read-only with your data still exportable. If something has gone wrong on our side — an outage, a charge you did not expect, a renewal you meant to cancel — email us anyway and we will put it right.

Cancelling is not the same as a refund

Cancelling stops future charges. On its own it does not return the payment you have already made — if you want that back too, email us within the 30 days and say so. Cancelling first does not cost you the refund, as long as you ask inside the window.

Free trial

Partwright starts with a 30-day free trial and no credit card, so you can see whether it fits your shop before any money changes hands. Trials are free, so there is nothing to refund on one.

Contact

Questions about this policy, a payment, or a refund? Email [email protected] — it reaches the person who builds and runs Partwright. See also our Terms of Service and Privacy Policy.